OnDutyOps provides managed operations teams for startups and growing brands. We handle customer support, sales operations, and admin workflows so your business runs consistently every day. Our trained teams work inside your tools and processes, backed by automation and structured reporting.

We are not a VA marketplace or a call center. We build and manage full operational coverage for your business. Every engagement includes trained talent, performance management, and built in automation so you do not have to manage daily tasks yourself.

We cover core operational functions such as customer support, sales coordination, data entry, order management, and back office administration. We also provide coverage for email support, live chat, and community management.

Each client gets a dedicated operations lead who manages training, quality assurance, and reporting. Our teams follow structured workflows with measurable outcomes and weekly reports so you always have visibility on performance.

Yes. Most clients start with a small team or a single function and expand as we stabilize their workflows. Our model is flexible so you can add coverage hours, new roles, or days as your business grows.

We begin with a rollout plan that maps your current workflows and identifies areas for automation and team setup. Once approved, we assign trained staff, integrate with your tools, and begin daily operations management.

Yes. Our teams are based in the Philippines, Africa and some parts of SouthAmerica and operate across multiple time zones. We currently support clients in the US, Canada, the UK, and Australia with 6 or 7 day coverage options.

Most rollouts are ready to go live within two weeks after onboarding. Larger setups or multi role coverage may take slightly longer depending on your internal systems and scope.

Success means you no longer worry about daily execution. Your team gets consistent coverage, measurable output, and the freedom to focus on strategy and growth while we handle the operations layer.

Absolutely. Every client has different needs. Tell us your goals and coverage requirements, and we will create a rollout plan that matches your structure, hours, and budget.