OnDutyOps is a managed operations partner that helps startups and growing companies run their customer support, community, and admin operations. We combine trained people, automation, and structured reporting so your business runs smoothly every day.

Support Operations as a Service (SOASS) means your entire support function — people, processes, tools, and reporting — is managed for you. It is not staff leasing or outsourcing. It is a structured operational partnership designed to make your customer and admin systems reliable and scalable.

We work with startups, SaaS companies, e-commerce brands, and service-based businesses that need consistent support coverage without hiring or managing internal teams. If your team is scaling and you want structure and quality, we are built for you.

We eliminate the stress of daily operations. Our service ensures consistent coverage, faster response times, measurable performance, and reduced costs compared to hiring or traditional BPOs.

Our teams are based in the Philippines, Africa, and Latin America. This allows us to deliver global coverage and maintain quality while staying cost-effective for startups.

Yes. We support clients in the United States, Canada, the United Kingdom, Australia, and other English-speaking markets.

We support SaaS platforms, e-commerce brands, digital agencies, and online communities. Our systems are flexible enough to adapt to almost any digital-first business.

Our teams manage:

Customer support (chat, email, help desk)

Community management and moderation

Admin and back office operations

Data entry, CRM updates, and reporting

Process documentation and workflow automation

Quality assurance and escalation management

Yes. We manage Tier 1 and Tier 2 technical support for SaaS and e-commerce products. We can handle ticket triage, system checks, and escalations to your engineering team.

Yes. We moderate and engage in online communities, keeping your brand voice consistent while ensuring safe and positive interactions.

Yes. We handle daily administrative processes including CRM maintenance, reporting, documentation, and scheduling.

Yes. We assist with CRM management, data tracking, pipeline reporting, and follow-up coordination to support your sales and customer success teams.

Yes. Automation is built into our service. We implement triggers, macros, and reporting automations to improve response times and accuracy.

Yes. We integrate directly with your preferred tools like Zendesk, Intercom, Gorgias, HubSpot, Slack, Notion, Clickup and the rest.

Yes. We help design workflows, build SOPs, and create documentation that keeps your team organized and efficient.

All team members go through internal onboarding, training, and QA testing before joining any client account. Each client also receives tailored training to match their specific workflows and tone.

We are founder first. This means that our leadership team is hands on! On top of that, Each client has a dedicated operations lead who manages quality control, audits, and weekly performance reviews. Every task is tracked with clear metrics and outcomes.

Yes. You can communicate directly with your assigned operations lead and team via Slack, Teams, or email. We work like an extension of your own company.

We always have trained backups ready to take over tasks immediately. You will never experience downtime or service interruption.

Yes. We align our communication style with your brand voice. All agents receive tone and style training during onboarding.

We measure accuracy, speed, customer satisfaction, and consistency. All results are shared with you in weekly reports.

Yes. Depending on your plan, we provide 6-day or full 7-day, 24-hour support. Our teams rotate globally to ensure full uptime.

Our plans are based on coverage hours, management level, and the number of functions handled. Each plan includes trained teams, management oversight, automation, and reporting under one monthly rate.

Every plan includes:

Trained and managed support teams
Daily and weekly reporting
Quality assurance and performance audits
Automation setup
Dedicated operations lead
Tool integration and onboarding

For full inclusions, you may visit our pricing page at https://ondutyops.com/pricing

No. There are no setup or onboarding fees. Training, hiring, and integration are all included in your monthly plan.

Yes. We can create a tailored plan that matches your workflows, time zones, and coverage needs.

No. All plans are flexible and month-to-month. You can upgrade, downgrade, or cancel with notice.

We accept payments through Stripe and Wise Business, both fully secure and PCI DSS–compliant.
Each client receives a monthly invoice for their active plan. Since our service operates on a subscription basis, billing is processed automatically every month on your renewal date. You can update your payment method, download invoices, or manage billing details anytime through your client dashboard.

You can expand your plan at any time. We will add new roles, coverage hours, or additional support functions as you grow.

Most clients see improved efficiency, faster response times, and higher customer satisfaction within the first month. Our systems reduce workload and improve visibility.

We start with a rollout call to review your goals and map your workflows. Then we assign a team, set up integrations, and begin daily management.

Most clients go live within one to 2 weeks. Multi-role setups or complex tools may take longer.

We only need access to your support tools such as intercom, Zendesk etc or any other tool we will be working with. If you do not have one setup, we can make a recommendation and set it up for you with NO EXTRA CHARGES, clear instructions on goals, and a communication channel. Our team handles setup, management, and reporting.

Our founders are always hands on alongside Your dedicated operations lead manages the entire process. You get regular updates as we set up your support layer.

Yes. We can collaborate with in-house teams to strengthen and scale your existing operations.

Yes. We follow strict data protection standards with encrypted communication and controlled access. Your information stays within your systems.

Yes. We sign NDAs and can meet your organization’s data compliance requirements.

Yes. We follow GDPR and CCPA best practices for handling customer and business data.

No. We only use your data for service delivery. We never sell, share, or use data for other purposes. For clear information and policies, Please refer to our privacy policy https://www.ondutyops.com/legal/privacy-policy

Success means you stop worrying about daily tasks. Your team runs smoothly, your customers are supported, and your internal teams can focus on growth and product development.

We track first response time, resolution time, ticket volume, CSAT, accuracy, and escalation rates to name a few. Each KPI is customized depending on your needs and expected outcomes.

Yes. You receive weekly and monthly performance reports along with improvement recommendations.

You can expect to see performance improvements and time savings within the first month of service.

Yes. You can pause your plan for a short period with notice if you are restructuring or changing systems.

Yes. We offer weekend and holiday support as part of our extended coverage options.

Yes. Many clients use us for multiple functions — customer support, admin, sales ops, and community management.

Yes. We can provide multilingual support upon request depending on your market.

Yes. We can work with your AI or CRM systems to streamline operations and improve automation.

You can book a free discovery call. We will review your workflows, challenges, and goals, then recommend the right plan.

Schedule a rollout call through our website. We will contact you within one business day to start your onboarding.

No. We are not a call center or a BPO. We provide structured support operations for startups — a managed system that combines people, process, and automation.

No. We are a managed team solution, not individual freelancers. You get oversight, quality control, and reporting under one model.

By managing support and admin functions, we free your internal team to focus on growth, product, and revenue. Our model saves time, improves output, and ensures consistency.

Our plans start at $2,999 per month. Pricing depends on coverage hours, number of roles, and operational complexity.

Outsourcing helps startups scale faster, reduce hiring costs, and maintain 24/7 coverage without internal overhead.

ROI comes from reduced management time, better customer satisfaction, faster response times, and lower total operating costs.

We are startup-focused, flexible, and built for modern tools. Our delivery model integrates automation, data, and management — not just manpower.

Yes. We are designed to scale with you. As your needs expand, we adjust your structure, team size, and coverage seamlessly.

Yes. OnDutyOps is a legally registered limited liability company (LLC) in Delaware, United States.
Our global operations comply with U.S. business regulations and international labor standards.

Yes. Every engagement is backed by a detailed service agreement that outlines deliverables, responsibilities, and confidentiality terms. We keep contracts simple, transparent, and startup-friendly.

Yes. We sign NDAs for every client engagement by default. Your company data, client lists, and internal materials remain private and protected.

All client data remains within your approved tools and systems and is hosted on secure servers located in the United States.
We do not copy, move, or store any customer information outside your authorized environment.
Our systems follow strict data handling practices with encrypted access, multi-layer authentication, and compliance with U.S. data privacy standards as well as GDPR and CCPA guidelines for international clients.

No. All team members are trained and managed directly by OnDutyOps. We do not outsource any of your operations to third parties without your written consent.

We take full responsibility for the work we manage under contract. Our agreements clearly define responsibilities, quality standards, and escalation procedures to protect both parties. For more information, Please check our terms of service https://www.ondutyops.com/legal/terms-of-service

We maintain strict security practices, including encrypted communication, access control, and secure password management. Only authorized team members with signed NDAs have access to your systems.

Yes. Every OnDutyOps team member signs an NDA and confidentiality policy before starting work on any client account.

Yes. We adapt to your internal compliance processes and security standards when necessary. We can also collaborate with your legal or IT team during onboarding.

At the end of your agreement, all account access is removed and credentials are securely deleted from our internal systems. You retain full ownership of all data, reports, and process documentation.

We believe in proactive communication.
Any concern is addressed directly with your operations lead and management team to reach resolution quickly and professionally. Our agreements include a clear process for dispute handling.

Our U.S. registration is available through the Delaware Division of Corporations database under OnDutyOps LLC.

Yes. We follow fair employment practices, ethical hiring standards, and local labor laws in every region we operate.

Yes. We use AI and automation tools to improve efficiency but never to replace human judgment or compromise data integrity.
All AI systems are configured securely and reviewed for accuracy.